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Please note from Tuesday 31st March we will no longer use fax machines at either Practice. Please contact us by phone if you have any questions in relation to this

Tamar Valley Health Patients' Newsletter - Winter Edition


We are now taking child nasal influenza vaccination bookings for all 2,3, 4 year olds and ages 5-17 (dependant on eligibility), contact Tamar Valley Health to make an appointment. 


Prescription Ordering

A minimum of three clear working days is required to process all repeat prescription requests. ‘Working days’ are classed as Monday to Friday (excluding all Bank Holidays).So for example, if you would like your medication to be ready on a (non-Bank Holiday) Monday afternoon, you will need to order it on Wednesday morning at the latest). _____________________________________________________________________________________________

Need an NHS Dentist?

Click here for information


Do you wish to take part in local medical research studies?

Click here for information




NHS Kernow Website


Due to unforeseen circumstances the Dispensary in Callington will be closed between 1-2pm on a temporary basis from Monday 5th August.

We apologise for any inconvenience caused


TVH Patient Participation Group


You are all welcome to our next AGM on

Wednesday 16th October - click here for details

This Group belongs to you and it needs your active support


Can you help?


Every GP practice in the country has a Patient Participation Group (PPG) whose broad aims are to:


  1. be a two-way communication bridge between patients and the health professionals in the Practice.
  2. act as a “sounding board” for the Practice by giving comment on any proposed innovations and making suggestions for improvement.
  3. provide feedback to the Practice.


The TVH PPG has a small committee of both patients and Practice staff. It has been working on the following areas in the past year:


  1. assisting the Practice to adjust its telephone-answering message for appointments to help Receptionists guide patients to the most appropriate service. The benefits should include shorter times to appointments for patients and better use of scarce TVH resources.
  2. assisting in the design of the Practice information display on the waiting room TV monitors so as to clarify which staff provide which services.
  3. monitoring and publicising the ‘Did Not Attend’ statistics to show time lost to the Practice that could have been used for other patients.
  4. establishing the Tamar Area Prostate Support (TAPS) group that aims to support patients in their journey through prostate cancer.


Your PPG now needs some additional committee members, preferably to provide a more balanced profile of the Practice population. It particularly needs people who are prepared to actively develop the role of the PPG, for example by leading small projects. There is also a need for a Secretary and Treasurer. The PPG meets bi-monthly on the 2nd Wednesday of the month at 6.30 in Callington Health Centre (eg 13 Feb, 10 Apr, 12 Jun 2019).


Any patient in the Practice is also very welcome to come along and give their views at these meetings. That would make the Patients’ voice real!


If you would like to find out more, please contact either


Chris Greensted, Acting Chair PPG on 01822 834797 or at

AGM October 2019

PPG Annual Report 2018-19

PPG Annual Treasurers report 2018-19

PPG Constitution Oct 2019

PPG AGM Minutes 16.10.19


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