Appointments

Appointments can be made via:

Online Service

If you would like to register for this free service please complete our Register for Online Services form.

Routine Appointments

Appointment times vary across the working day, from Monday to Friday. The receptionists will be able to advise you of specific session times.

Appointments are usually booked 10 minutes apart. Some can be booked up to four weeks in advance while others are kept for same-day bookings. Patients are usually seen within 48 hours of contacting their health centre, although some prefer to wait longer to suit their own needs.

There is a team of people working in the health centre, so please book an appointment with the most appropriate person. If you are not certain, our receptionists will be happy to advise you.

Extended Hours

One night each week (alternating Mon/Tues/Wed/Thurs), 18:00 – 20:00, at either Callington Health Centre or Gunnislake Health Centre.

Every Saturday, except Bank Holiday weekends, 08:30 – 11:00, at either Callington Health Centre or Gunnislake Health Centre.

Extended hours appointments are pre-bookable and preferably for patients that find it difficult to come to the surgery during normal working hours.These appointments cannot be made on the day.

How to Arrange a Medically Urgent Appointment

Patients who need to be seen on the day for acute conditions will be signposted and booked to see the most appropriate clinician in our acute care team which consists of Nurse Practitioners, General Practice Paramedics, Pharmacists and GPs. If the most appropriate clinician is a GP then patients will be assessed over the phone and allocated appointments accordingly. We are confident that this will allow patients to be treated more quickly, efficiently and effectively.

To book an appointment, please contact the practice via telephone.

Telephone Advice

If you feel that a telephone call from a doctor or nurse is more appropriate than an appointment, please tell the receptionist. Telephone consultation slots have been built into the appointment system so that you can be given an approximate time when you will be called back. This saves you waiting in all day for a call, and also saves the doctor or nurse from making numerous calls before getting a reply. However, there may be some delays due to previous calls taking longer than anticipated.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else. This can be done on the telephone or online.