Please view the Abuse in GP practice Campaign YouTube video posted by the Institute of General Practice Management.
In this video GP receptionists share the abuse they have experienced first hand. All have been frontline key workers during the pandemic. With the majority of GP Practice Staff (78%) facing threatening behaviour, racist or sexist abuse from patients, and 83% reporting having called the police for help, the Institute of General Practice Management (IGPM) launches a campaign to end all abuse towards general practice staff.